Moscow, Russia — 6 July 2021.
Tinkoff became a winner in the «Increase in Productivity» category and a finalist in the «Cost Reduction» category of the first national award AI Russia Awards’21 with the case «Voice assistant Oleg for communication with customers».

AI Russia Awards is the first national award in the field of effective use of artificial intelligence for business. It was founded by AI Alliance Russia. The Awards panel includes senior managers of Russian companies in various industries and acknowledged experts in artificial intelligence.

In 2020 Tinkoff integrated the smart voice assistant Oleg in the call center for customers. The voice assistant answers 80% of incoming calls, independently processes about 80 scenarios of requests, responding to 10% of queries without involving operators. The remaining queries are communicated to relevant specialists. Automation has allowed the bank to reduce spending on the call center by 33 million rubles per month.

Stanislav Bliznyuk, Chairman of the Management Board, Tinkoff:
«Banking based on artificial intelligence and people’s needs is what we have been creating for several years. This is actually the only reality for any high-tech company, especially in finance, which aims to provide the best service for its customers.
We use AI systems in all spheres for most products in our ecosystem. Artificial intelligence enables us to analyze the needs of customers, help them make decisions and save time, monitor service quality, reduce costs and develop new products and scenarios for customers.»